Zagame - Customer Service?

G-S wrote:
> Not totally wasted, we now know that Zagami isn't the place to buy Ducati's
> from.

I wouldn't draw that conclusion. Some salespeople are too pushy, some
are the opposite... regardless, they all sell bikes. This bloke
obviously wasn't acting like he had a pocket full of cash to part
with... If he went to a Ducati dealer to buy a Ducati, and he left
without one and bought a Suzuki instead, his heart obviously wasn't in
it from the start... and when he didn't get the service he expected, why
didn't he go to another Ducati dealer? Moto One in Oakleigh isn't very
far from there, and probably no further in travel time to get to than
the nearest Suzuki dealer, which would probably be Peter Stevens city
store.

Nev..
'04 CBR1100XX
 >> Stay informed about: Zagame - Customer Service? 

<bondisouth.DeleteThis@yahoo.com> wrote in message
news:1156989036.136983.93800@b28g2000cwb.googlegroups.com...
> Hi
>
> Thinking of perhaps buying a Ducati, went into Zagame in Richmond
> Melbourne. Stood around for 15 miinutes while salesmen were chatting
> amongs themselves. Nobody showed any interest. Uh? Walked out


you just didnt do it right....

you pick the most expensive bike and you sit on it, it funny how quickly you
get service then

works in JB hiFi too... pick the $10K LCD tv and turn the volume up...
instant service

I quite like the no service at Zagames... I dont have to tell anyone Im just
looking

mh
 >> Stay informed about: Zagame - Customer Service? 

In aus.motorcycles on 31 Aug 2006 16:45:30 -0700
D16GP5.RemoveThis@coldmail.com <auscars.RemoveThis@gmail.com> wrote:
> Like you said, his heart wasnt set on a Ducati [or brand x, and perhaps
> wanted the Zuki all along?] as he was easily swapped to another brand.
>
> Frankly it still is NOT good enough, i would expect even a drop-kick
> customer to be treated with full respect and give fully 100% support
> and attention.
>

Well... that's the key isn't it. They might have sold him one if
they'd been all over him but who knows?

Way back when, I had thought I might want a Duke. There were 2 Ducati
shops in Adelaide, Dr Desmo and The Bike Factory.

I went to Dr D's who tended to make a bit more of a loud noise about
Ducatis, and... well... I could tell I wasn't wanted. Probably because I
was female, they were well known MCPs in that shop in those days I found
out afterwards. Either way they were slow, dismissive and generally
unpleasant.

Did I go off and buy the GPz600 I was also considering?

Did I hell, I went to the other Ducati shop. Where Bill Martin always
was polite and helpful to everyone who walked in the door, even if
they were obviously a drop-kick to all who saw them. He was polite
and helpful to me too, no idea if he thought me a drop-kick because I
wouldn't from his attitude.

I didn't end up buying a bike from either of them, I bought it
privately. But guess which one got my spares and repars business,
got my referrals, sold the bike for me when I got the Devil?

Now, had I not really been interested in Ducati I might have stopped at
the one shop. But instead I tried another and ended up with a long term
relationship (even thought Bill sold the place he sold it to someone
good and the good spannerman stayed) with a good shop and found a good
bunch of people through it.

So I think your mate didn't really want a Duke if he let one bunch of
nongs turn him off. I also think he might have found the a bit of
perseverance might have got him a social circle and good friends as
well as a bike - did for me!

Zebee
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In aus.motorcycles on 31 Aug 2006 17:28:29 -0700
D16GP5 DeleteThis @coldmail.com <auscars DeleteThis @gmail.com> wrote:
>
> Zebee Johnstone wrote:
>> I went to Dr D's who tended to make a bit more of a loud noise about
>> Ducatis, and... well... I could tell I wasn't wanted. Probably because I
>> was female, they were well known MCPs in that shop in those days I found
>> out afterwards. Either way they were slow, dismissive and generally
>> unpleasant.
>
> Funny you should mention those guys, my wife was from Adelaide and we
> went to Dr.Desmo [its the one in Blair Athol right? Across the road
> they sold fireworks, but thats another story] and the sales guy [looked
> more like a Harley boy] was both pleasent and professional.

I have no doubt they have changed in the intervening years, but they
were definitely unpleasant when I knew them.

>
> P/S I think they lost the Ducati account anyway, to a stand alone
> Ducati dealership in Adelaide?

So did The Bike Factory. The importers wanted more t-shirt space and
to be more welcoming to the yuppies.

What was hilarious was that for some time the new dealership had no
Ducati trained mechanics. All their work went to The Bike Factory.

Except for warranty work, which they couldn't send out because they
couldn't sort the payment. So all their customers got warranty work
done by bods who hadn't worked on Ducatis before and hadn't done the
factory training.

I believe they have now fixed that.

Zebee
 >> Stay informed about: Zagame - Customer Service? 

Hammo wrote:
> "bikerbetty" wrote:

>> Somewhere there's a village missing its idiot....

> <bites tongue>

Wodonga village?

Theo
 >> Stay informed about: Zagame - Customer Service? 

On 1/9/06 11:54 AM, in article 44f792fa$1@news.bekkers.com.au, "Theo
Bekkers" <tbekkers RemoveThis @bekkers.com.au> wrote:

> Hammo wrote:
>> "bikerbetty" wrote:
>
>>> Somewhere there's a village missing its idiot....
>
>> <bites tongue>
>
> Wodonga village?
>
> Theo

^
|

One just popped his head up!

Hammo

Twas an in joke, I'm sure the intended got it.
 >> Stay informed about: Zagame - Customer Service? 

Zebee Johnstone wrote:

> Doesn't surprise me. If all Ducati importers are as braindead as
> NFI...

No Idea?

Theo
 >> Stay informed about: Zagame - Customer Service? 

In aus.motorcycles on Fri, 1 Sep 2006 09:55:24 +0800
Theo Bekkers <tbekkers.TakeThisOut@bekkers.com.au> wrote:
> Zebee Johnstone wrote:
>
>> Doesn't surprise me. If all Ducati importers are as braindead as
>> NFI...
>
> No Idea?

Norm Fraser Imports. But yes.

Zebee
 >> Stay informed about: Zagame - Customer Service? 

Damn that. I've never got the money to spend there but I know two of the
guys there.....they always talk to me!

justAL


"Marty H" <martyh"NOSPAM"@"NOSPAM"iprimus.com.au> wrote in message
news:ed6kpi$ile$1@otis.netspace.net.au...
>
> <bondisouth RemoveThis @yahoo.com> wrote in message
> news:1156989036.136983.93800@b28g2000cwb.googlegroups.com...
>> Hi
>>
>> Thinking of perhaps buying a Ducati, went into Zagame in Richmond
>> Melbourne. Stood around for 15 miinutes while salesmen were chatting
>> amongs themselves. Nobody showed any interest. Uh? Walked out
>
>
> you just didnt do it right....
>
> you pick the most expensive bike and you sit on it, it funny how quickly
> you get service then
>
> works in JB hiFi too... pick the $10K LCD tv and turn the volume up...
> instant service
>
> I quite like the no service at Zagames... I dont have to tell anyone Im
> just looking
>
> mh
>
 >> Stay informed about: Zagame - Customer Service? 

"Nev.." <idiot DeleteThis @mindless.com> wrote in message
news:44f6cd9c$0$10769$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
> G-S wrote:
>> Not totally wasted, we now know that Zagami isn't the place to buy
>> Ducati's from.
>
> I wouldn't draw that conclusion. Some salespeople are too pushy, some are
> the opposite... regardless, they all sell bikes.

That's ok Nev, people react to salespeople differently of course.

But I can relate to the above story because I've done something _very_
similar on a couple of occasions.

I have almost zero brand loyalty so it's the place that does the good
customer thing that tends to get the sale from me, and it really doesn't
matter much what brand (although it does matter what model).

G-S
 >> Stay informed about: Zagame - Customer Service? 

> Probably just a disgruntled customer trying to get his own back.
>
> "Hey mate! I've got a shitload of cash in my pocket. How much is this
> one!" worked for me.
>
> --
> Pete ....even tho' I didn't.
> The Journey IS the destination.
>

Yerbut not everyone is comfortable with suckin' down bongs & 3/4 of a bottle
bourbon before they go bike shopping.
 >> Stay informed about: Zagame - Customer Service? 

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