Zagame - Customer Service?

bondisouth.DeleteThis@yahoo.com wrote:
> Hi
>
> Thinking of perhaps buying a Ducati, went into Zagame in Richmond
> Melbourne. Stood around for 15 miinutes while salesmen were chatting
> amongs themselves. Nobody showed any interest. Uh? Walked out
>
> OK - Bad day. Telephoned today. They said they are all too busy to talk
> to me. They will ring back. 3hrs later nothing. If this is what their
> idea of customer service is like before sales, imagine what's it going
> to be like after I bought the bike. Forget it.
>
> Defaulted to the Suzuki - Better sales, and customer service
>
> Frank

You should buy the rude pricks a carton at least. After all, they did
you a favour mate!
 >> Stay informed about: Zagame - Customer Service? 

bondisouth DeleteThis @yahoo.com wrote:
> Hi
>
> Thinking of perhaps buying a Ducati, went into Zagame in Richmond
> Melbourne. Stood around for 15 miinutes while salesmen were chatting
> amongs themselves. Nobody showed any interest. Uh? Walked out
>
> OK - Bad day. Telephoned today. They said they are all too busy to talk
> to me. They will ring back. 3hrs later nothing. If this is what their
> idea of customer service is like before sales, imagine what's it going
> to be like after I bought the bike. Forget it.
>
> Defaulted to the Suzuki - Better sales, and customer service
>
> Frank

YOUR loss, enjoy your brutal drop in value.

So i suppose you never hear of MotoOne [aka Moto Italiano] in Oakleigh?
 >> Stay informed about: Zagame - Customer Service? 

heard same story from Frasers too...clearly ducatis sell themselves...
maybe...


<bondisouth.TakeThisOut@yahoo.com> wrote in message
news:1156989036.136983.93800@b28g2000cwb.googlegroups.com...
> Hi
>
> Thinking of perhaps buying a Ducati, went into Zagame in Richmond
> Melbourne. Stood around for 15 miinutes while salesmen were chatting
> amongs themselves. Nobody showed any interest. Uh? Walked out
>
> OK - Bad day. Telephoned today. They said they are all too busy to talk
> to me. They will ring back. 3hrs later nothing. If this is what their
> idea of customer service is like before sales, imagine what's it going
> to be like after I bought the bike. Forget it.
>
> Defaulted to the Suzuki - Better sales, and customer service
>
> Frank
>
 >> Stay informed about: Zagame - Customer Service? 

bondisouth.RemoveThis@yahoo.com wrote:
> Hi
>
> Thinking of perhaps buying a Ducati, went into Zagame in Richmond
> Melbourne. Stood around for 15 miinutes while salesmen were chatting
> amongs themselves. Nobody showed any interest. Uh? Walked out
>
> OK - Bad day. Telephoned today. They said they are all too busy to talk
> to me. They will ring back. 3hrs later nothing. If this is what their
> idea of customer service is like before sales, imagine what's it going
> to be like after I bought the bike. Forget it.
>
> Defaulted to the Suzuki - Better sales, and customer service
>
> Frank
>

yes

Nev..
'04 CBR1100XX
 >> Stay informed about: Zagame - Customer Service? 

BT Humble wrote:
> Nev.. wrote:

>>bondisouth@yahoo.com wrote:
>>
>>>Hi
....snip...
>>>Frank
>>>
>>
>>yes
>>
>>Nev..
>>'04 CBR1100XX
>
>
> No!

Maybe, maybe not.

JL
(snipped out all the irrelevant bits)
 >> Stay informed about: Zagame - Customer Service? 

Nev.. wrote:
> D16GP5.TakeThisOut@coldmail.com wrote:
> > bondisouth.TakeThisOut@yahoo.com wrote:
> >> Hi
> >>
> >> Thinking of perhaps buying a Ducati, went into Zagame in Richmond
> >> Melbourne. Stood around for 15 miinutes while salesmen were chatting
> >> amongs themselves. Nobody showed any interest. Uh? Walked out
> >>
> >> OK - Bad day. Telephoned today. They said they are all too busy to talk
> >> to me. They will ring back. 3hrs later nothing. If this is what their
> >> idea of customer service is like before sales, imagine what's it going
> >> to be like after I bought the bike. Forget it.
> >>
> >> Defaulted to the Suzuki - Better sales, and customer service
> >>
> >> Frank
> >
> > YOUR loss, enjoy your brutal drop in value.
> >
> > So i suppose you never hear of MotoOne [aka Moto Italiano] in Oakleigh?
>
> Since he'll have a spare $10,000 in his pocket that he didn't spend on a
> badge now he can afford to buy a few cartons and drown his sorrows.

Like you said, his heart wasnt set on a Ducati [or brand x, and perhaps
wanted the Zuki all along?] as he was easily swapped to another brand.

Frankly it still is NOT good enough, i would expect even a drop-kick
customer to be treated with full respect and give fully 100% support
and attention.

Mr.Zagame lives across the road from my aunty in Brighton, good a great
fleet of vehicles and not short of a quid...

Ducati Oz want to have a good hard look at themselves, cannot just
survive HD style selling jackets, caps, wallets and alike........

OUT!

>
> Nev..
> '04 CBR1100XX
 >> Stay informed about: Zagame - Customer Service? 

D16GP5.DeleteThis@coldmail.com wrote:
> bondisouth.DeleteThis@yahoo.com wrote:
>> Hi
>>
>> Thinking of perhaps buying a Ducati, went into Zagame in Richmond
>> Melbourne. Stood around for 15 miinutes while salesmen were chatting
>> amongs themselves. Nobody showed any interest. Uh? Walked out
>>
>> OK - Bad day. Telephoned today. They said they are all too busy to talk
>> to me. They will ring back. 3hrs later nothing. If this is what their
>> idea of customer service is like before sales, imagine what's it going
>> to be like after I bought the bike. Forget it.
>>
>> Defaulted to the Suzuki - Better sales, and customer service
>>
>> Frank
>
> YOUR loss, enjoy your brutal drop in value.
>
> So i suppose you never hear of MotoOne [aka Moto Italiano] in Oakleigh?

Since he'll have a spare $10,000 in his pocket that he didn't spend on a
badge now he can afford to buy a few cartons and drown his sorrows.

Nev..
'04 CBR1100XX
 >> Stay informed about: Zagame - Customer Service? 

Zebee Johnstone wrote:
> In aus.motorcycles on 31 Aug 2006 16:45:30 -0700
> D16GP5.RemoveThis@coldmail.com <auscars.RemoveThis@gmail.com> wrote:
> > Like you said, his heart wasnt set on a Ducati [or brand x, and perhaps
> > wanted the Zuki all along?] as he was easily swapped to another brand.
> >
> > Frankly it still is NOT good enough, i would expect even a drop-kick
> > customer to be treated with full respect and give fully 100% support
> > and attention.
> >
>
> Well... that's the key isn't it. They might have sold him one if
> they'd been all over him but who knows?
>
> Way back when, I had thought I might want a Duke. There were 2 Ducati
> shops in Adelaide, Dr Desmo and The Bike Factory.
>
> I went to Dr D's who tended to make a bit more of a loud noise about
> Ducatis, and... well... I could tell I wasn't wanted. Probably because I
> was female, they were well known MCPs in that shop in those days I found
> out afterwards. Either way they were slow, dismissive and generally
> unpleasant.

Funny you should mention those guys, my wife was from Adelaide and we
went to Dr.Desmo [its the one in Blair Athol right? Across the road
they sold fireworks, but thats another story] and the sales guy [looked
more like a Harley boy] was both pleasent and professional.

We only went to visit them because i wanted to see the bike scene in
S/A [which has the best rider roads just minutes from the CBD] and he
knew full well that i was only *looking* but still had a chat about
this and that and even gave me a brochure and sticker..Go figure

Maybe staff have good days and bad days?I dont know

The main thing is treat a customer like you want to be treated, no sale
today can be a sale tommorow or in the future.A bike is a big
investment, its not something somebody is going to buy on the spur of
the moment [Qantas PR guy excl.]

P/S I think they lost the Ducati account anyway, to a stand alone
Ducati dealership in Adelaide?

The best royal treatment i get is at a Lexus dealership.Yeap, u get
treated like a king

[And so u jolly well should, WE are what keeps them in business]

OUT!
 >> Stay informed about: Zagame - Customer Service? 

For gods sake...send this info to the company owner. Totally wasted time if
you dont.


<bondisouth.DeleteThis@yahoo.com> wrote in message
news:1156989036.136983.93800@b28g2000cwb.googlegroups.com...
> Hi
>
> Thinking of perhaps buying a Ducati, went into Zagame in Richmond
> Melbourne. Stood around for 15 miinutes while salesmen were chatting
> amongs themselves. Nobody showed any interest. Uh? Walked out
>
> OK - Bad day. Telephoned today. They said they are all too busy to talk
> to me. They will ring back. 3hrs later nothing. If this is what their
> idea of customer service is like before sales, imagine what's it going
> to be like after I bought the bike. Forget it.
>
> Defaulted to the Suzuki - Better sales, and customer service
>
> Frank
>
 >> Stay informed about: Zagame - Customer Service? 

On Thu, 31 Aug 2006 15:16:28 +1000, JL <nospam.DeleteThis@nowhere.com> wrote:

>BT Humble wrote:
>> Nev.. wrote:
>
>>>bondisouth@yahoo.com wrote:
>>>
>>>>Hi
>...snip...
>>>>Frank
>>>>
>>>
>>>yes
>>>
>>>Nev..
>>>'04 CBR1100XX
>>
>>
>> No!
>
>Maybe, maybe not.

meh!
---
Cheers

PeterC [aka MildThing]
Most scientific discoveries are heralded by a tentative "Hmmm. That's funny..." instead of a jubilant "Eureka!"

'81 Yamaha Virago (XV) 750H (work in progress)
'01 Yamaha FJR1300

www.dmcsc.org.au
http://eladesom.com.au/ulysses/
# 37181
 >> Stay informed about: Zagame - Customer Service? 

alx wrote:
>
> heard same story from Frasers too...clearly
> ducatis sell themselves...
> maybe...

Seeing how, in the middle of worldwide boom in motorcycle sales, Ducati
have managed three straight years of falling sales, the answer is likely
to be "no".

> <bondisouth RemoveThis @yahoo.com> wrote:
>
>>Hi
>>
>>Thinking of perhaps buying a Ducati, went into Zagame in Richmond
>>Melbourne. Stood around for 15 miinutes while salesmen were chatting
>>amongs themselves. Nobody showed any interest. Uh? Walked out
>>
>>OK - Bad day. Telephoned today. They said they are all too busy to talk
>>to me. They will ring back. 3hrs later nothing. If this is what their
>>idea of customer service is like before sales, imagine what's it going
>>to be like after I bought the bike. Forget it.
>>
>>Defaulted to the Suzuki - Better sales, and customer service
>>
>>Frank
 >> Stay informed about: Zagame - Customer Service? 

In aus.motorcycles on Thu, 31 Aug 2006 19:46:16 +1000
IK <I.K.DeleteThis@iinet.net.au> wrote:
> alx wrote:
> >
>> heard same story from Frasers too...clearly
> > ducatis sell themselves...
>> maybe...
>
> Seeing how, in the middle of worldwide boom in motorcycle sales, Ducati
> have managed three straight years of falling sales, the answer is likely
> to be "no".

Doesn't surprise me. If all Ducati importers are as braindead as
NFI...

Zebee
 >> Stay informed about: Zagame - Customer Service? 

"IK" <I.K.RemoveThis@iinet.net.au> wrote in message
news:44f6af9f$0$10769$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
> alx wrote:
> >
>> heard same story from Frasers too...clearly
> > ducatis sell themselves...
>> maybe...
>
> Seeing how, in the middle of worldwide boom in motorcycle sales, Ducati
> have managed three straight years of falling sales, the answer is likely
> to be "no".
>
>> <bondisouth.RemoveThis@yahoo.com> wrote:
>>
>>>Hi
>>>
>>>Thinking of perhaps buying a Ducati, went into Zagame in Richmond
>>>Melbourne. Stood around for 15 miinutes while salesmen were chatting
>>>amongs themselves. Nobody showed any interest. Uh? Walked out
>>>
>>>OK - Bad day. Telephoned today. They said they are all too busy to talk
>>>to me. They will ring back. 3hrs later nothing. If this is what their
>>>idea of customer service is like before sales, imagine what's it going
>>>to be like after I bought the bike. Forget it.
>>>
>>>Defaulted to the Suzuki - Better sales, and customer service
>>>
>>>Frank
>

The Ducati dealership here has a similarly bad rep. No ppl skills.

A friend told me about his mate who wanted to buy a Ducati. He went to Gecko
with money in his pocket, determined to buy a particular type of Ducati
(don't ask me, I wouldn't know....) and asked the guy if he could take it
for a test ride. The guy said no. It wasn't the megabucks, one-of -a-kind
model in the showroom, by the way.

He said "But I'm keen to buy a such-and-such - but not going to buy anything
I haven't test-ridden first though."

And the Gecko guy said "tell you what, why don't you go and test-ride one in
Sydney, then come back here and we can talk."

So he went to Sydney. Test rode the bike he wanted to ride. Guess who he
bought his bike from? A sales career just isn't for some people, is it?

Somewhere there's a village missing its idiot....

betty
 >> Stay informed about: Zagame - Customer Service?