Cracked cylinder - use, fix, or toss?

> > >Wackily enough, 12 hours after I sent a price/availability request to
> > >GoFasters, I got an e-mail from Jack telling me my parts are on the
> > >way 2nd day air. They arrive tomorrow.
>
> > Interesting.
>
> Yes, it is. And if you had called GoFasters instead of e-mailing them,
> you would have known the price/availability when Jack called. You then
> could have addressed the issue of having to pay for 2nd day air
> shipping on parts that were ordered a month ago.

JRTR, I'm not defending anybody. Jack didn't call - he replied to my
last e-mail - sent last Friday. He was very apologetic for the
blackout, and he is picking up the shipping on my parts, at least
according to the e-mail. Evidently, the stock reported by Dixie was
originally incorrect, and a part that was supposed to be in stock was
backordered. Dixie held up the order pending that part.

While the problem in getting the parts was out of Jack's control, and
I sympathize with his family issues, I can't get on board with the
lack of communication. As Jim said, he was out of the shop for
several weeks. However, in this day and age of answering machines and
global internet service, it's tough to rationalize leaving an entire
client list hanging in the dark for a month.

JayC

>On Thu, 08 Nov 2007 15:56:51 -0000, JayC wrote:

>> > >Wackily enough, 12 hours after I sent a price/availability request to
>> > >GoFasters, I got an e-mail from Jack telling me my parts are on the
>> > >way 2nd day air. They arrive tomorrow.
>>
>> > Interesting.
>>
>> Yes, it is. And if you had called GoFasters instead of e-mailing them,
>> you would have known the price/availability when Jack called. You then
>> could have addressed the issue of having to pay for 2nd day air
>> shipping on parts that were ordered a month ago.
>
>JRTR, I'm not defending anybody. Jack didn't call - he replied to my
>last e-mail - sent last Friday. He was very apologetic for the
>blackout, and he is picking up the shipping on my parts, at least
>according to the e-mail. Evidently, the stock reported by Dixie was
>originally incorrect, and a part that was supposed to be in stock was
>backordered. Dixie held up the order pending that part.
>
>While the problem in getting the parts was out of Jack's control, and
>I sympathize with his family issues, I can't get on board with the
>lack of communication. As Jim said, he was out of the shop for
>several weeks. However, in this day and age of answering machines and
>global internet service, it's tough to rationalize leaving an entire
>client list hanging in the dark for a month.
>
>JayC


Jack got a new answering machine this week.




Wudsracer/Jim Cook
Smackover Racing
'06 Gas Gas DE300
'82 Husqvarna XC250
Team LAGNAF